CUSTOMER SERVICE

Terms & Conditions

 

 

Payment 

For purchases reaching HK$1,500, delivery and service charges will be waived for any address on Hong Kong Island, Kowloon and the New Territories as well as self-pick orders. Regarding delivery to the outlying islands, please consult us.

For orders below HK$1,500, delivery charges will be reimbursed for actual expenses.

 

Non-Hong Kong District client

If you need to delivery to China, please email to : trinity.openwine@gmail.com for asking China winelist.

 

Delivery  

Payment is due immediately upon confirmation of order.
Method of payment is preferably in the form of bank transfer.
Upon receipt of proof of payment, wines would deliver normally 3-5 working days.

The order will be valid for 7 days upon confirmation. If payment is not received during this period, the order will be voided automatically.

 

Sales

All sales are subject to our final confirmation. All orders received verbally, by electronic mail are considered final. No cancellations will be accepted. Prices are subject to change without notice. All wines are offered subject to remaining unsold. Unless stated otherwise, all wines are offered lying in Hong Kong with the exception of en primeur. All goods sold are strictly non-exchangeable and non-refundable. This current list cancels all previous lists.


By placing an order, the Customer confirms that he/she is 18 years old or over. It is illegal to sell alcohol to people under the age of 18.

 

Wine Conditions

Ullages of all wines offered are top shoulder or better, unless otherwise stated. Although we strive to find wines in their best condition, the Customer must make appropriate allowances for natural variations of ullages, conditions of cases, labels and corks for old wines. We do not accept return wines for any reason, including corked wines.

 

 

Breakages/Shortfall

All Customers are requested to examine the goods immediately upon collection or delivery for any deficiencies and/or damages. Claims (if any) must be logged at the time of delivery, otherwise any breakages or shortfall shall be deemed to have occurred thereafter.

 

Force Majeure

OpenWine shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.

 

Law and Jurisdiction

All sales and contracts are governed by the laws of Hong Kong SAR.

ABOUT US

 

OpenWine 是台灣啤酒頭24節氣啤酒香港獨家代理商,也是Wine Consultant公司,為各大中小機構,婚禮,宴會設計美酒與菜式的配搭,美酒採購,歡迎 Email : trinity.openwine@gmail.com

ANY OTHER QUESTIONS?

 

Call us at 852-94285256 or  Write to us at trinity.OpenWine@gmail.com or via following contact form and we’ll be in touch ASAP! 

Your details were sent successfully!

CONNECT WITH US:

  • Wix Facebook page
18yo.jpeg